Marine Technician / Service Supervisor

Join our team in Neustadt in Holstein, Germany, as a Marine Technician & Service Supervisor within our yacht servicing and aftercare team.

Reporting to the General Aftercare Manager, you will accurately and skilfully undertake the general and warranty repair, servicing and reconditioning of new and used motor yachts to the highest standards of customer satisfaction. The ideal candidate must have relevant marine experience with a proven record of skills and knowledge within the industry, preferably working with servicing and the maintenance of pleasure craft and motor yachts. You should be confident in troubleshooting whilst being able to work well within a team, but also unsupervised. The candidate must be able to be customer facing, providing a first-class service to our boat owners.

The ideal candidate must have:

• A full driving license is required for this role

• EU Work Permit

• Fluent in German

Key responsibilities

• To ensure customer satisfaction is a priority on every occasion.

• To employ such knowledge and skills as may be required to test vessels, their components and diagnose faults.

• To be the customer contact and organise repairs and service work using a booking system.

• To carry out service and repairs in a safe and economical manner with a right-first-time philosophy.

• Carry out accurate and efficient reporting of works completed through the accurate completion of job cards and timesheets.

• Work closely with subcontractors to ensure all repairs are completed in a timely manner and to the standards expected by the company.

• Liaise with customers on a technical basis, providing sound and knowledgeable advice on the care and maintenance of their vessel.