Marine Warranty Co-ordinator – Saxon Wharf
Due to continued growth, we are looking to recruit an Out of Territory Warranty Co-ordinator to join our team at Saxon Wharf, Southampton, UK.
Responsibilities include:
- To be the front-line contact for all customers/skippers who have boats which are not located within the area of our Aftersales offices
- To arrange for warranty repairs to be completed in an efficient, timely manner with the use of our own technicians as well as subcontractors
- To own the problems the customer may have from start to finish
- To ensure warranty claims are submitted with the correct information first time and the claims are followed up daily on the manufacturers systems
- To ensure the customers are kept up to date while warranty repairs are being planned and being completed
- To arrange travel for our technicians to the location of the boat
- To have separate list of repairs for each boat which are on a central file and can be reviewed by anyone at any time.
- To ensure our technicians and sub-contractors complete a report for every job we carry out
- To handle complaints in a positive, calm manner and escalate to Group Aftersales Director if it cannot be resolved by yourself
- Any technical issues which cannot be resolved by the technicians or subcontractor she be raised with the Group Technical Manager
- To ensure the Group Aftersales Administrator has all the information required to be able to invoice and chase outstanding debt in a timely manner.
Essential
- Must have Marine Experience
- Must have customer service experience
- Must be available to commute daily to office in Southampton daily
Apply now by filling in the form below. Marine experience essential.
